Frequently Asked Questions
Find quick answers to your most common inquiries.
Orders & Ring Sizes
Can I order through your website?
Yes. You can purchase everything including our diamond jewelry, engagement rings, or fine jewelry using our secure checkout process.
Can I custom design an engagement ring?
Yes. Custom designing an engagement ring is a great way to create a ring that is perfect for your unique personality — and a beautiful expression of your love. Learn more about custom designing your own engagement ring or fill out this form to get started.
What if I need help placing an order?
If you would like assistance with placing your order, please email us at support@houseofbelvoir.com, 24 hours a day, 7 days a week.
How do I find my ring size?
Our Virtual Ring Sizer offers multiple methods to determine your ring size (or the ring size of a loved one). Please click here for a full list of the options available to you.
What happens when my ring is resized?
During the resize process small amounts of metal will be added or removed to increase or decrease the size as needed. As a result, your ring may be slightly thicker or thinner when completed. This is a minor difference and may or may not be discernible to you.
Your resized ring will be inspected by quality assurance to ensure that our high standards are met and that your ring has been fitted to the size that you need. For a free resizing, just mail your ring to our offices. .
Lab Grown Diamonds
Is a lab grown diamond better than a natural diamond?
This depends on what you’re going for; both lab grown and natural diamonds from House of Belvoir are conflict-free and vary in their diamond grading. Lab grown diamonds allow you to maximize your budget, giving up to 30% more size for the same cost, while natural diamonds are incredible works of nature and the traditional choice.
Where do lab grown diamonds come from?
Lab grown diamonds are created in a lab, but that does NOT mean they are not real diamonds. Scientists start with a diamond seed - a small sliver of chemicals - then expose it to temperatures and pressures to make it grow like a diamond under the ground. A carbon coating helps the diamond crystalize as it grows.
This advanced technology simulates natural growth, allowing the seeds to mature from a sliver to a fully-formed diamond.
Are lab grown diamonds the same as natural diamonds? If not, how are they different?
Lab grown diamonds and natural diamonds offer identical optical and chemical composition. The sparkle is the same - the core difference between them is their origin.
Are lab grown diamonds or natural diamonds of higher quality?
Neither is inherently higher quality; both lab grown and natural diamonds are available in a range of qualities. For example, while the color of one diamond may be superior, the other diamond may be superior in clarity - this isn’t connected to the diamond’s origin.
How is a lab grown diamond made?
Scientists start with a diamond seed - a small sliver of chemicals - then expose it to temperatures and pressures to make it grow like a diamond under the ground. A carbon coating helps the diamond crystalize as it grows.
Will I still receive an appraisal and/or a laboratory certificate?
Yes. House of Belvoir lab grown diamonds are graded to the same standards as our natural diamonds. That means your lab grown diamond will be accompanied by an independent laboratory report detailing its "4 Cs" - cut, color, clarity, and carat weight. If your diamond is mounted into jewelry, it will also be accompanied by an insurance appraisal.
Is investing in lab-grown diamonds worth it?
Although lab-grown diamonds provide great value based on quality, they are not viewed as long-term investments such as natural counterparts. They are prized for their beauty, relative affordability and ethical benefits more than investment potential.
Do lab-grown diamonds come in fancy colors?
This means blue, yellow and pink lab-grown diamonds can all be produced in fancy colors already because they were formed this way by including some trace element during growth.
How are the color and clarity grades of laboratory-grown diamonds?
Lab-created diamonds are subject to the same standards and grades as natural ones. They go from D (colorless) to Z, light yellow or brown in color and FL (flawless), I3 included for clarity.
How Eco-friendly Are Lab-grown Diamonds?
Compared to natural diamonds, lab grown varieties are believed to be kinder on the environment. The production process is less damaging to the environment and other factors since we do not need mining of these minerals, which results in a lot of disturbance for nature.
Are lab-grown diamonds more affordable than natural mined ones?
Lab-created diamonds typically are 20–40% less expensive than natural stones of the same size and quality. They have a more controlled production process compared to bio-based materials, and less time is needed to produce them: this keeps consumer prices low.
Moissanite and Metal
What is a moissanite diamond? is it real?
A moissanite diamond does not exist. Despite having a similar appearance to a diamond, a moissanite is a real, beautiful gemstone all its own. First discovered in a meteor crater by Henry Moissan in 1893, moissanite is now produced in labs, making this gem both affordable and ethical. Moissanite stones are bright and eye-catching, with a high clarity grade, colourless beauty and sparkling fire. With a hardness rating of 9.25-9.5, moissanite is incredibly durable and is guaranteed to outlast a lifetime of daily wear. Available in a variety of sizes and shapes, moissanite provides buyers with more freedom for custom designs and can be purchased for the fraction of the price of a diamond of the same size and quality. Read more
What is a moissanite diamond? is it real?
A moissanite diamond does not exist. Despite having a similar appearance to a diamond, a moissanite is a real, beautiful gemstone all its own. First discovered in a meteor crater by Henry Moissan in 1893, moissanite is now produced in labs, making this gem both affordable and ethical. Moissanite stones are bright and eye-catching, with a high clarity grade, colourless beauty and sparkling fire. With a hardness rating of 9.25-9.5, moissanite is incredibly durable and is guaranteed to outlast a lifetime of daily wear. Available in a variety of sizes and shapes, moissanite provides buyers with more freedom for custom designs and can be purchased for the fraction of the price of a diamond of the same size and quality.
Is moissanite worth buying?
Moissanite is a brilliant choice for those seeking an alternative to a lab diamond engagement ring. It offers the same level of clarity and is graded by Australia-based Radiant Beauty to ensure top quality, just like our lab grown diamond collections.
Can moissanite pass diamond tester?
Yes. Due to its similar properties to diamonds (both lab grown and mined or natural diamond rings), moissanite can pass a diamond tester. However, our specialised equipment can distinguish between moissanite and diamonds, ensuring you know exactly what you're purchasing.
What is the color and clarity grade of your moissanite?
All of our moissanite is guaranteed to be VVS+ in terms of clarity. Color grade is determined based on your exact order, with our two most popular choices being modern white (DEF-color) and vintage white (GHI-color).
Is moissanite the best fake diamond?
Moissanite is not a fake diamond but a gemstone that offers stunning lab grown beauty. It's perfect for those looking for the same level of sparkle and clarity found in diamonds, but at a more accessible price point.derstand your products or policies.
Does moissanite lose its sparkle?
Moissanite retains its sparkle indefinitely, much like our lab grown and rings. Its clarity and carat weight remain intact, ensuring a lifetime of brilliance.
Your moissanite are certified?
Yes, all our Moissanite are certified and tested by International Laboratory. We give a physical authenticity certificate card of your diamond jewelry on request. You can also check the authenticity of diamonds from any International Laboratory in your country.
What metal do you use?
We use gold metal, specifically gold with an authenticity stamp. The authenticity stamp ensures the quality and genuineness of the gold used in our products.
Does your Jewelry comes with Metal Authenticity Stamp?
Yes, all jewelry comes with metal authenticity stamps. Once your jewelry is ready to ship at our manufacturing unit after that we will send it to the International hallmarking laboratory they will check the metal authenticity & stamp on it.
Your Jewelry set in Solid Gold?
Yes, all our Jewelry is make in Solid 10KT, 14KT or 18KT Gold. The color of the gold can be chosen from White, Yellow or Rose.
Payments Privacy & Security
Will I receive a discount if I pay by wire transfer?
Yes. Customers who pay by wire transfer receive a 1.5% discount off their entire order.
Can I pay with two different credit cards?
Yes. If you'd like to pay with two different credit cards, please place your order over the phone with customer service at support@houseofbelvoir.com. We are available 24 hours a day, 7 days a week.
What is the credit card security code?
The security code is a 3 or 4 digit number that appears on your credit card. Visa and MasterCard users will find this code above the signature on the back of the card. Discover and American Express users will find this number on the top right of the front of the card.
Is shopping with House of Belvoir secure?
Yes. The House of Belvoir ensures that our customers' purchases are secure. We use secure encryption and fraud protection for all credit card transactions. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL).
Will my personal information be shared with third parties?
We keep your information 100% private and confidential.
Return Policy
What is your return policy?
If, for any reason, you are not completely satisfied with your order, you may return it within the first 30 days of shipment for a full refund or exchange - we even pay for the return shipping.
Free return shipping applies to customers worldwide and are limited to three per customer. Please note: there will be a $25 re-polishing fee if an engraved item is returned. To return an item, simply follow the Return Procedures listed below:
Contact our Customer Service department at support@houseofbelvoir.com
Advise the representative that you wish to return your order. Within one business day of your phone call, we will email you a prepaid, fully insured mailing label and instructions on how to safely and securely package your items.
Take your order and the label to the nearest chosen carrier location and simply mail it back to us! If you need packaging materials, the chosen carrier can assist you.
Your order should arrive in our office in two business days (excludes weekends and holidays).
All refunds will be processed within two weeks and done in the form of the original purchase method. Bank wires will be refunded via company check.
Improperly packaged items:
Items sent to our office without a RAN number, packages shipped beyond the 30-day return period, and packages that are improperly packaged or uninsured will be refused receipt.
Damaged and used items:
Returned merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweler other than House of Belvoir will not be accepted.
Loose diamonds:
Loose diamonds must be accompanied by the original laboratory grading report or a $150 charge will be assessed to replace the certificate.
Eternity bands and tension rings:
Eternity bands and tension rings cannot be resized and must be completely remanufactured.
If you need to resize an eternity or tension ring outside the initial 30-day window, you will need to return your ring entirely. We will send the ring to the factory, who will inform us of the remanufacturing fee. In most cases, we are able to offer some credit toward the remanufacturing fee. The amount is not guaranteed and can vary, depending on the ring.
Special orders:
Special orders cannot be returned. A ring plus center diamond that we mount together - such as the Design Your Own rings - is not considered a special order.
Do you have an upgrade policy?
Yes. Any natural diamond can be exchanged for 100% credit towards a new natural diamond valued at least 2x the original amount. Any lab grown diamond may also be exchanged for 100% credit towards a new lab grown diamond valued at least 2x the original amount.
The diamond being upgraded must be in original condition and accompanied by the original laboratory grading document. House of Belvoir can also remodel most rings to accommodate the new diamond for a minimal charge.
What is the latest time frame for returns and exchanges?
If you’re not completely satisfied with your purchase, you have the flexibility to return or exchange unused items. Please contact us within 30 days of the delivery date to initiate the return or exchange process.
What are the steps for returns and exchanges?
To initiate a return or exchange, please email our after-sales service team to obtain a return authorization. They will provide you with detailed instructions, including specific steps to follow and important notes to ensure a smooth process.
How do I contact after-sales service for returns, exchanges, or warranty inquiries?
For any returns, exchanges, or warranty-related queries, please reach out to our after-sales service staff by email. You can contact them at support@houseofbelvoir.com. Be sure to include relevant details, such as your order number and a description of the issue, to expedite the process.
Do you have any further question?